An Important
Update
Please be advised that the AFA National System Coordinator Program will finish as a program in December 2026 when our funding contract ceases.
During October/November 2026, it will be “business as usual” for the AFA Program.
Our 1800 771 663 phone line will continue to respond to enquiries from individuals, hospitals and community providers seeking support for younger people under 65 years with complex care needs not currently eligible for the NDIS or aged care services who may be at risk of remaining safe and well in the community.
The Program however, will cease its case management support by 30 November 2026, to allow time for staff to prepare for closure during December.
The 1800 phone line will cease to operate at close of business on Monday 30 November.
We wish to thank all our referrers over the last five and a half years for your support.
Ability First Australia’s YPIRAC Systems Coordinator Program is a Commonwealth funded initiative from the Department of Health, Disability & Ageing.
This Program has been operating since late 2021 and is designed to provide a case management service (via its national network of Systems Coordinators) to people under the age of 65 living who present with complex care needs and are ineligible for Commonwealth funded aged care services and are not National Disability Insurance Scheme (NDIS) participants.
Systems Coordinators (SC’s) are located across Australia. Teams are based in QLD, NSW, VIC, WA and SA, providing outreach to NT, ACT and TAS to assist individuals to access available supports and services across the health, community, disability, and housing sectors. Our experienced staff bring a wealth of expertise in complex case management and service navigation, and our operating model is individualised, person-centred and underpinned by trauma informed care principles.
Get in touch
with a Systems Coordinator
To make a referral enquiry to the Program, please contact Ability First Australia on 1800 771 663 between 9:00 am – 5:00 pm, AEST Monday to Friday and speak directly with one of our team. For more general enquiries about the Program, you can contact us via [email protected]. Please do not use this email to share personal or sensitive information regarding a referral.
For further information about the Program, you can contact:
NSW/QLD/ACT Senior Team Leader | Jhoanna De Castro: [email protected] | 0450 002 928
VIC/TAS Regional Manager | Steve Lowe: [email protected] | 0419 180 102
WA/SA Regional Manager | Isabelle Currie: [email protected] | 0407 241 187
If you wish to provide us with feedback, you can contact the National Program Director | Deborah Hoffman: [email protected] | 0474 359 868 or please complete our online form below.
You can download our complaints policy here.
Your Feedback Is Important To Us
The System Coordinator Program is here to help, and we value your feedback about the quality of our service and the experience you have with the program. We want to hear from you – about things we have done well, and also about how we might improve.
Please use the form below to provide your feedback.