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Frontline leadership role clarity project.

Ability First Australia has partnered with the Department of Social Services to undertake a project that defines the role, competencies, and capabilities of the Frontline Leader.

Spread over 4 stages, and scheduled for completion by June 2021, we anticipate this project will have a profound impact on the long-term viability of the NDIS: facilitating career pathways, informing recruitment practices, and increasing capacity for leaders to be successful in their roles.

Frontline leadership role clarity project: a pathway to attracting, retaining and growing a skilled NDIS workforce

Current state role

The first stage of the Frontline leadership role clarity project is to define the ‘current state’ role for Frontline leaders.

The findings have been published across downloadable resources for use by providers, Frontline Leaders, Scheme participants and carers.

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Resources

The findings of the Frontline leadership role clarity project have been published here.

1. Project Background

The purpose of the Frontline Leader project is to define the role, capacity and capabilities of the Frontline Leader to inform organisation and job design, recruitment practices and training methodology.

2. Participant Views of the Frontline Leader role

The recent Ability Forum was used to identify participant expectations and the extent to which Frontline Leaders provided value at these touch points. 

3. Typical Frontline Leader Tasks

We sought to identify the percentages and main activities currently undertaken by Frontline Leaders. The purpose of this exercise was to better understand how Frontline Leaders invest their time and how this might change.

4. Frontline Leader views on their future role

We asked Frontline Leaders to work in small groups to identify the key requirements for several performance areas. These are their findings.

5. A generic position description for the current Frontline Leader

The collection of position descriptions revealed a range of definitions existed for the Frontline Leader role, and so the role of the Frontline Leader was outlined as follows.

Help us improve

As a Frontline Leader, your thoughts on this important project are vital to us. Please take a moment to let us know your thoughts.

Future state role

The second stage of the Frontline leadership role clarity project is to define the ‘future state’ role for Frontline leaders.

The findings will be published across downloadable resources for use by providers, Frontline Leaders, Scheme participants and carers.

Scroll down to view

Resources

Information about the future state of the Frontline leader will be published here soon.